Return Policy

First Policy

In case the item you received is damaged or defective,  you could return an item in the same condition as you received it with the original box and/or packaging intact within 5 days from the date of receiving it.  Request return from the website with a clear photo showing the item conditions or send an email with all details to support@dayra.org

Second Policy

Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund incurred within a week as of the date you requested the return.

Third Policy

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.

Fourth Policy

If you change your mind after placing the order by 5 hours, you can cancel your order or send in an email and we will process the refund in case of online payment.

Fifth Policy

Clearance and promotional discount items cannot be returned after receipt by the customer.

Sixth Policy

Courier representative will contact you within 2-5 days from the day you requested a return.

Seventh Policy

You will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may

provide your preferred timings to them.

Eighth Policy

You can exchange an item for another from displayed products on the website only within 5 hours of placing the order, if you change your mind before actually sending out the product and receiving it. Clearance and promotional discounts Items do not apply.

Ninth Policy

-Return courier fee is paid by the customer.

Selling Policy

We do not sell products that are not genuine

We only sell products that are deemed high quality pre-owned new sometimes or second hand according to international standards.

All products are carefully cleaned before selling in accordance with international hygiene standards.

We strive to include all possible details of each product to provide interested customers with information and clarity before they make their purchasing decision.

We also have a sizing chart and guide to facilitate online purchasing.

Shipping and handling Delivery policy

  • Orders will be delivered door to door
  • Dayra strives to provide a great customer experience with a hassle-free approach.
  • Dayra has subcontracted a courier service that is known for their reliability and ability to take precautionary measures to ensure that packages are delivered in optimal conditions and on time.
  • If more than one item is purchased, the order is automatically treated as one order thus saving on delivery fees.
  • Delivery fees vary per geographical destination.
  • Dayra will not be responsible for delays in delivery service.
  • Dayra appreciated customer feedback regarding the quality of the service delivered by the courier company
  • Customers can follow-up with the courier service once a representative of the company contacts the customers to facilitate the delivery date and timing.
  • Estimated delivery times all exclude weekends official Holidays and sudden national emergencies
  • If your order has not been delivered within the expected timeline, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order.
  • Courier Service Company  Name: Nexus
  • Contact Details: 01211500001
  • Courier pricing details
Zone NumberAreaDescriptionPriceExtra KG
1 Cairo & Giza -- 40 5
2 Cairo Suburban - 10th of Ramadan Obour City - Madinty - Mostakbal City - Sherouk - Badr City - shoubra El Khaima - Helwan 50 5
3 Alexandria - Canal Cities Alexandria - Port Said - Ismailia - Suez 60 5
4 Delta Demietta - Kafr Elsheikh - Behira - Menoufia - Gharbia - Sharkia - Dakahlia - Qalioubia - El Sokhna 90 10
5 Upper Egypt Fayoum - Beni Suef - Minia - Assiut - Sohag - Qena - Luxor - Aswan 140 10
6 Sharm El Sheikh - Hurghada 2 cities only 160 15
7 Others Marsa Matrouh - North Coast - New Valley - North & South Sinai - Red Sea 300 20
for cash collection shipment add 10 EGP.

Customer Care statement

Dayra is committed to ensuring that our customer service is excellent based on product quality, keeping time, and building long-term relationship with customers through credibility and accountability.

Wherever possible the Dayra team will respond to customer inquiries at the first point of contact.

All customers should receive the same consistent, high standards of customer service thatDAYRA aims to provide.

Customers can contact DAYRA online through the website, social media or via telephone. All of relevant information can be found on the “contact us” tab

We will acknowledge correspondence (e.g. e-mails, website and enquiries) within 24 hours (Sunday– Thursday);

We will respond to digital correspondence as quickly as possible;we will continually strive to improve services by ensuring excellent communication and a positive attitude towards customers; DAYRA welcomes customer feedback and complains alike and Resolve enquiries at first contact where possible.

Frequently Asked Questions

What is Darya's story?

Save the environment, support social causes, and most importantly, do it in style.

How many events has Dayra organized?

6 successful Events

Privacy Policy

At Dayra we take your privacy very seriously. We see our customers and suppliers as integral partners and long-term friends helping us contribute to a more sustainable world and help the business model of Dayra expand further.

The section below makes up our privacy policy. It sets out the rules we follow to ensure the privacy of our customers and suppliers. Any changes we make to our privacy policy in the future will be posted on this page. 

If you have any concerns or questions about our privacy policy or your personal information, please contact us at support@dayra.org