In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact within 5 days from the date of receiving it. Request return from the website with a clear photo showing the item conditions or send an email with all details to email@example.com
Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund incurred within a week as of the date you requested the return.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.
If you change your mind after placing the order by 5 hours, you can cancel your order or send in an email and we will process the refund in case of online payment.
Clearance and promotional discount items cannot be returned after receipt by the customer.
Courier representative will contact you within 2-5 days from the day you requested a return.
You will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may
provide your preferred timings to them.
You can exchange an item for another from displayed products on the website only within 5 hours of placing the order, if you change your mind before actually sending out the product and receiving it. Clearance and promotional discounts Items do not apply.
-Return courier fee is paid by the customer.
Shipping and handling Delivery policy
- Orders will be delivered door to door
- Dayra strives to provide a great customer experience with a hassle-free approach.
- Dayra has subcontracted a courier service that is known for their reliability and ability to take precautionary measures to ensure that packages are delivered in optimal conditions and on time.
- If more than one item is purchased, the order is automatically treated as one order thus saving on delivery fees.
- Delivery fees vary per geographical destination.
- Dayra will not be responsible for delays in delivery service.
- Dayra appreciated customer feedback regarding the quality of the service delivered by the courier company
- Customers can follow-up with the courier service once a representative of the company contacts the customers to facilitate the delivery date and timing.
- Estimated delivery times all exclude weekends official Holidays and sudden national emergencies
- If your order has not been delivered within the expected timeline, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order.
- Courier Service Company Name: Nexus
- Contact Details: 01211500001
- Courier pricing details
|Zone Number||Area||Description||Price||Extra KG|
|1||Cairo & Giza||--||40||5|
|2||Cairo Suburban - 10th of Ramadan||Obour City - Madinty - Mostakbal City - Sherouk - Badr City - shoubra El Khaima - Helwan||50||5|
|3||Alexandria - Canal Cities||Alexandria - Port Said - Ismailia - Suez||60||5|
|4||Delta||Demietta - Kafr Elsheikh - Behira - Menoufia - Gharbia - Sharkia - Dakahlia - Qalioubia - El Sokhna||90||10|
|5||Upper Egypt||Fayoum - Beni Suef - Minia - Assiut - Sohag - Qena - Luxor - Aswan||140||10|
|6||Sharm El Sheikh - Hurghada||2 cities only||160||15|
|7||Others||Marsa Matrouh - North Coast - New Valley - North & South Sinai - Red Sea||300||20|
Customer Care statement
Frequently Asked Questions
At Dayra we take your privacy very seriously. We see our customers and suppliers as integral partners and long-term friends helping us contribute to a more sustainable world and help the business model of Dayra expand further.